Islanders Frustrated by High Costs and Unreliable Travel, New Survey Finds

A new survey has highlighted growing frustration among Channel Islanders over the cost and reliability of travelling off-island.

Island Global Research carried out a satisfaction survey across Jersey, Guernsey and the Isle of Man between 7 January and 1 February 2026. Residents were asked about the affordability, reliability and range of destinations available from their island, as well as their confidence in future travel links.

The results show mixed levels of satisfaction across the islands. Guernsey recorded the highest satisfaction with sea travel, while Jersey residents reported the greatest satisfaction with the reliability of air travel.

However, dissatisfaction was particularly strong in Jersey, where 90% of respondents said they were unhappy with both the cost and reliability of sea travel.

In contrast, around 40% of Guernsey respondents said they were satisfied or very satisfied with their sea links. This represents a notable improvement of between 17% and 20% compared with similar data collected in 2019.

The survey marks the first major public feedback since the islands appointed different ferry operators in March 2025. DFDS was awarded the Jersey contract, while Brittany Ferries secured the agreement for Guernsey.

Despite improved sea travel satisfaction in Guernsey, the island recorded its lowest satisfaction levels for the cost of air travel, with just 11% of respondents saying they were satisfied.

Across all three islands, confidence in future travel provision remained limited. Fewer than half of respondents expressed strong confidence that off-island transport links would meet future needs.

Lindsay Jefferies, Managing Director of Island Global Research, said the findings reflect ongoing concerns among residents.

“Guernsey’s sea travel performs comparatively well, but overall levels of satisfaction and confidence in future provision remain low,” she said.

“These findings highlight the need for ongoing investment, clear planning, and open communication to help ensure our islands stay well-connected and supported in the years ahead.”