Report: 19 Formal Complaints Filed Against States in 2024
- markdarrenwilkinso
- 22 hours ago
- 2 min read
Jersey Government Oversight Panel Reviewed 19 Formal Complaints in 2024
An independent panel tasked with reviewing public grievances against Jersey's government handled 19 formal complaints last year, according to its newly released annual report.
The States of Jersey Complaints Panel, which serves as an impartial bridge between the public and government ministers, also carried over nine complaints from 2023. In total, the panel considered 28 complaints in 2024.
The report reveals that the number of new complaints in 2024 rose compared to the previous two years, although it remained below the figures recorded between 2019 and 2021.
Departments with the highest number of complaints were Health and Children and Families, with four each. Other departments receiving complaints included the Chief Minister’s Office and Home Affairs (two each), while Infrastructure, Treasury, Customer and Local Services (CLS), and Education each received one.
Of the 28 cases reviewed last year:
16 remained under active investigation,
5 were closed as falling outside the panel’s remit,
3 were upheld following formal hearings,
and 4 were resolved through informal means.
Panel Chair Geoffrey Crill described 2024 as a "busy year," noting that over 50 public concerns were addressed through various methods including phone consultations, jurisdiction assessments, informal resolutions, and hearings.
Crill also acknowledged progress in how internal government departments are managing complaints. "We've seen general improvement in how customer complaints are being handled within States departments, allowing us to redirect many cases back to internal channels for resolution," he said.
However, he cautioned that inconsistencies persist. "There is still work to be done. We remain hopeful that the positive changes we've observed so far will continue."
The report highlighted that many complaints stemmed from inadequate service delivery or significant gaps in public service provision.
