QR Codes to Let Islanders Rate Taxi Drivers

Islanders will soon be able to rate their taxi journeys through a quick-scan QR code system, the government has announced, following a report revealing widespread dissatisfaction with local taxi services.

Infrastructure Minister Andy Jehan confirmed the initiative, saying passengers would be able to share feedback “quickly and conveniently” by scanning a QR code displayed in each taxi.

The move comes after research commissioned by Driver and Vehicle Standards (DVS) found that 78% of respondents had negative experiences with taxi services. Complaints highlighted poor availability, inconsistent pricing, questionable driving standards, and rudeness.

Constable Jehan said the new system aimed to “strengthen the feedback loop” and encourage ongoing service improvements.

The DVS report—released under a freedom of information request—showed that only 9% of islanders provided positive feedback. Respondents cited a lack of taxi ranks, high fares, and uneven service quality among key concerns.

In response, two new taxi ranks have opened in St Helier, with another planned for Gloucester Street later this month.

Jersey Taxi Drivers Association secretary Mick Tostevin said the industry welcomed the introduction of the QR feedback system. “It’s a fairer approach — passengers rate drivers in real time for that specific journey,” he said.

Tostevin added that drivers were already embracing digital tools to enhance customer service. “Since 2018, the Jersey Taxi App has received over 5,300 reviews, and 95% of those are four or five stars. We’re proud of that record,” he said. “It’s disheartening to see sweeping criticism when most drivers are working hard and representing the island positively.”

The new feedback system is expected to roll out within weeks.

App-based taxi firm Ryde also backed the initiative. Operations manager Danny Butlin-Policarpo called it “long overdue” and said it would improve customer experience. “We already use a similar system internally and hope DVS takes the feedback seriously and acts on it,” he said. “It’s a positive step and great to see DVS taking a proactive role in raising standards across the industry.”