New Patients' Charter Outlines Healthcare Rights and Standards

Jersey Patients’ Rights Strengthened with Launch of New Healthcare Charter

A new charter aimed at empowering patients and improving healthcare experiences has been launched in Jersey, setting out clear expectations for those accessing medical services across the island.

Developed by the Health and Care Jersey (HCJ) Patients and Users’ Public Engagement Panel, the charter outlines a series of core rights designed to ensure dignity, transparency, and high-quality care for all. The voluntary panel, which collaborates closely with Health and Care Jersey, aims to give the public a stronger voice in shaping local healthcare services.

The document highlights key patient entitlements, including the right to be treated with respect and compassion, to receive clear information about treatment options, and to be involved in decisions about their own care. It also confirms that individuals can ask for a second opinion, raise questions about their treatment, and request clarification from a qualified member of staff if anything is unclear.

Copies of the charter are now available in medical waiting rooms across Jersey, making it more accessible to the public and encouraging open dialogue between patients and healthcare providers.

Importantly, the charter also strengthens the complaints process, setting a clear standard that all concerns should be acknowledged within three working days—demonstrating a commitment to accountability and continuous improvement.

A spokesperson for Health and Social Care said the initiative supports its wider priorities, helping patients better understand the care available to them and contributing to a more responsive and patient-centred health system.