Islanders asked to share views on complaints
- markdarrenwilkinso
- Mar 11
- 1 min read
Islanders Asked to Share Views on Public Service Complaints Process
A public consultation is underway to gather islanders' opinions on how complaints about public services in Jersey are handled and reviewed by the government.
Officials say the consultation, which runs until 6 May, is examining the potential benefits of introducing a public services ombudsman to replace the current Jersey Complaints Panel.
Residents are being encouraged to share their experiences with public services and the complaints process.
Deputy Moz Scott, who is leading the initiative, emphasized the importance of the issue, stating: "The quality and value of public services are very important to islanders, and the way complaints are handled is key to organisational improvement."
She added: "We want to understand why some islanders who have a reason to complain may not have engaged with the complaints process, as well as the experiences of those who have."
The consultation aims to gather a broad range of perspectives, including from local organisations that provide public services, external review bodies, and the legal community.
"I encourage all islanders with relevant experiences or opinions on this matter to take part in the consultation," Deputy Scott said. "Their insights will be valuable in shaping the future of complaints handling in Jersey."
