DFDS Chief Admits Jersey Ferry Launch ‘Harder Than Expected

DFDS’s rollout of its new ferry services to Jersey has been “more challenging than anticipated”, the company’s outgoing chief executive has acknowledged, as the operator continues efforts to stabilise operations under its long-term contract with the Island.

Torben Carlsen – who will remain in charge until a successor is appointed – addressed the situation during a recent investor call, where the performance of several DFDS routes was discussed.

The Danish firm launched its Jersey sailings at the end of March, roughly three months after securing a 20-year agreement to run links between the Island, the UK and France.

“Very ambitious”

Economic Development Minister Kirsten Morel has previously said that DFDS was pushed into a “very ambitious” launch window due to a series of delays. These included the collapse of a joint procurement process with Guernsey and a subsequent legal challenge from Brittany Ferries after it lost the Jersey-only tender.

Since services began, the operator has faced scrutiny over reliability and performance. In August, Chief Minister Lyndon Farnham said the service “falls short of what was promised” and demanded “immediate clarity and improved delivery”.

Speaking on the call, Mr Carlsen admitted the Jersey route “has proven harder than expected”, pointing to the “very short timeline” created when the tender process had to be altered “at the last minute by Jersey”.

He said the company was working closely with the Island’s authorities to agree changes that would “secure a good service for Islanders and visitors” while ensuring DFDS could meet the expectations outlined in its agreement.

His remarks follow Deputy Morel’s comments in September, when he told a Chamber of Commerce audience that residents “will continue to see more improvements”, though he warned further hurdles – including major redevelopment work at St Malo – may arise. He added that DFDS remained committed to enhancing both routes next year.

Meanwhile, the Economic and International Affairs Scrutiny Panel has confirmed it will review the ferry contract to determine whether it is on track to deliver the operational, service and economic benefits promised.