DFDS acquires ferry routes to and from Jersey

DFDS Launches Ferry Routes to Jersey Amid Service Setbacks

DFDS has officially launched its ferry services to and from Jersey after securing a government contract to operate sailings for the next two decades. However, the company's debut was marred by a last-minute cancellation of its first passenger service, which had been scheduled to depart between Jersey and St Malo.

On Thursday, DFDS canceled the Tarifa Jet service, its inaugural passenger sailing, with less than 24 hours' notice. The ship, which was due to arrive in Jersey at approximately 16:00, would have brought 114 passengers from St Malo. The company cited technical issues with the ship’s refit in Portland as the cause of the delay.

While the Tarifa Jet cancellation created disruption, DFDS maintained its freight service, which was scheduled to arrive in Jersey at 05:00 GMT. The company promised to provide passengers with an update by 09:00.

DFDS CEO Filip Hermann had previously acknowledged that the company wasn’t “completely ready” but assured the public it would be fully prepared for the service launch. Despite the delays, the company remains confident about its long-term plans for the route.

"We are working hard to minimize the inconvenience and will notify passengers of alternative arrangements as soon as possible," said Chris Parker, DFDS’s Jersey route director. "We’re excited to finally be here and are committed to strengthening ties between Jersey, the UK, and France."

Jersey’s Government Responds

Jersey’s Chief Minister, Deputy Lyndon Farnham, expressed his gratitude to the island’s former ferry operator, Condor Ferries, for its 60 years of service. He acknowledged that ferry service transitions often take time to settle, but he is optimistic about DFDS's future in Jersey. "I know DFDS will do everything in its power to ensure a smooth transition," Farnham said, adding that he looks forward to a long and productive relationship with the Danish ferry company.

Concerns Over Operations and Service Changes

Former Condor Ferries director Steven Bailey, who worked with the company for 15 years, expressed his disappointment at Condor’s departure but recognised the challenges it faced during its tenure. He cautioned DFDS against making drastic changes to the ferry services, particularly when it comes to sailing schedules.

Bailey pointed out that DFDS’s current day trip offerings to St Malo are only about four hours long, whereas Condor used to offer six-hour stays. He also emphasized the importance of catering to the needs of island residents, especially with Jersey and Guernsey now being served by separate ferry operators.

While Jersey has chosen DFDS to handle its ferry routes, Guernsey has opted for Brittany Ferries, Condor’s parent company, to take over its services. Condor’s boats will continue operating in Guernsey under the Brittany Ferries brand.

As DFDS moves forward with its operations, passengers and residents alike will be keeping a close eye on how the new service evolves.