Building Sector Deemed Costly and Unreliable, Review Finds

Jersey Construction Industry Criticised for Poor Service and High Prices in Regulatory Review

Jersey’s construction sector has come under scrutiny following a new review that highlights unreliable service, inconsistent and inflated pricing, and unsatisfactory outcomes for consumers.

The findings come from an ongoing consultation led by the Jersey Competition Regulatory Authority (JCRA), which has so far gathered feedback from over 300 consumers and businesses. According to the draft report, there is a “marked level of consumer dissatisfaction,” with 75% of respondents expressing concern over a “lack of healthy competition” in the industry.

Launched in September 2024, the review aims to assess the state of competition within Jersey’s construction market. JCRA Chief Executive Tim Ringsdore said public sentiment was “broadly negative,” acknowledging that while the island’s geographic and economic limitations play a role, the sector's competitiveness falls short of expectations.

“Through this review and future initiatives, we aim to identify the barriers to effective competition and work with stakeholders to improve market outcomes,” Ringsdore said.

The authority is now seeking further feedback as part of the next phase of its consultation. Once complete, it will consider whether to exercise its regulatory powers to drive down costs and raise service standards across the industry.

Potential actions could include additional market studies, increased engagement with the sector, formal warnings, or enforcement measures. The JCRA also reminded firms that breaches of competition law could result in financial penalties of up to 10% of annual turnover over a three-year period.

The consultation on the draft findings remains open until 16 May.