Airtel users set to move over to Sure network

Thousands of former Airtel customers across the Channel Islands are set to be switched onto Sure’s systems from Sunday, as part of the company’s 2024 takeover of Airtel Vodafone.

The migration process, which will run until Wednesday, will see mobile, broadband, and landline accounts transferred to Sure, giving customers access to the provider’s MySure portal and app to manage their services.

Sure has confirmed that while top-ups will be unavailable during the changeover, all existing services will remain unaffected.

The acquisition was made possible after the States of Guernsey temporarily suspended competition law to allow the deal to proceed.

From Wednesday, customers will be fully integrated into Sure’s systems, including billing.

Simon Baldwin, Sure’s chief commercial officer, described the migration as an important milestone: “This is a key step in delivering a more streamlined and flexible experience for our customers, and we are working to make the transition as smooth as possible.”